We want you to be completely happy with your purchase from Dogs & Duvets.

If for any reason you’re not satisfied, please let us know, and we’ll do our best to make it right.

You can return an item for a refund within 30 days of purchase. Refunds will be processed to the credit or debit card used for the original payment.

To ensure a smooth return process, any unwanted item (unless faulty) must be returned in a re-saleable condition. This means:

  • The item should be unused, undamaged, and free from pet hair.

  • All original packaging and labels must be intact.

If you have any questions or need further assistance, please don’t hesitate to get in touch with us – office@dogsandduvets.co.uk.

Returns Process

Please complete the Customer Returns Form included with your delivery. If you no longer have the form, please contact us for a replacement.

All returned items must reach us within 30 days of delivery. 

You are responsible for the return postage costs and we recommend using a tracked delivery service to ensure your return reaches us safely. Dogs & Duvets cannot be held liable for any parcels that do not arrive back with us, so we strongly recommend retaining your proof of postage.

Please send your return to:

Dogs & Duvets Returns Department
18 Bawler Road, Monkton Heathfield
Taunton, Somerset, TA2 8FH

As long as the returned items are in new condition, we will issue a refund to the original payment card.

We aim to process refunds as quickly as possible after receiving the goods—typically within one to two working days. However, please note that it may take 2-3 working days for the payment to appear on your statement.

Warranty Process

At Dogs & Duvets, we take great care in ensuring the quality of our products.

Thankfully, manufacturing faults are rare and typically become apparent shortly after the product is first used.

If you believe your item has developed a fault, please contact us as soon as possible by emailing office@dogsandsduvets.co.uk with photos of the fault. Our team will assess the issue and discuss the best way to resolve it.